NTRglobal Awarded GSA IT Schedule Contract To Provide Cost-Cutting Remote Support Solutions To U.S. Government

NTRglobal logo. (PRNewsFoto/NTRglobal)

DALLAS AND BARCELONA, TX UNITED STATES AND SPAIN

NTRsupport Ultimate and NTRsupport Virtual Appliance Meet Security for U.S. Government's Cloud Computing Requirements

Dallas, /PRNewswire/ -- NTRglobal, a worldwide provider of secure, on-demand remote support, access, collaboration and IT systems management solutions, today announced its five-year General Services Administration (GSA) Information Technology (IT) Contract, Number GS-35F-0493V. The GSA IT Schedule Contract, also known as Schedule 70, provides a streamlined vehicle for government customers to easily purchase IT products and services ranging from hardware to software-as-a-service (SaaS) such as NTRsupport at www.gsa.gov.

Remote support solutions from NTRglobal offer the industry's broadest platform of on-demand remote support for IT and help desks to efficiently manage and virtually resolve technical support issues on the multitude of operating systems utilized today in laptops, desktops, servers, smartphones and netbooks. With NTRsupport, IT service desk professionals take secure remote control of remote computers or servers, and efficiently resolve technical support issues without the expense of onsite travel, worker downtime or lengthy telephone calls as support personnel are able to instantly see and virtually resolve issues online in real time.

IT and Help Desk managers can easily integrate NTRsupport into help desk ticketing as well as external and internal web sites for a seamless support experience. This helps increase productivity and leverages existing IT investments.

With NTRsupport, government agencies save on travel costs, ensure better operational continuity and provide virtual online support for mobile workers, teleworkers and remote offices. Some of the benefits of deploying a remote support solution include:

Greater Efficiency and Cost control

Remote support capabilities enable service desk professionals to work from multiple locations, service regional offices and partner sites, while on the move or even working from home.

Support For Teleworkers and Ensuring Operational Continuity

Avoiding downtime is of paramount importance for any organization. Deploying remote support means that teleworkers, remote employees and remote or telework offices can have technical issues quickly resolved to get them back to work with minimal disruption.

"NTRglobal looks forward to serving existing and future government customers through pre-negotiated discounts, shortened procurement cycles, and lower administrative costs associated with the GSA Schedule Contract," said Andre Angel, president of global sales, NTRglobal. "Remote support provides government agencies at all levels with a cost effective way to reduce IT related supports costs."

NTRsupport is available via Saas (Software as a Service), Self hosted SaaS or Virtual Appliance, all offering a secure 256bit AES encrypted connection with strong passwords and session audit trail.

To obtain a GSA Contract award, NTRglobal satisfied strict criteria set forth by GSA, demonstrating both superior quality, and competitive pricing. The award of a GSA Schedule Contract is the culmination of an extensive evaluation process conducted by GSA and is a testament to NTRglobal's robust product capabilities, sustained performance history, and superior customer satisfaction.

NTRglobal's GSA Contract GS-35F-0493V is currently comprised of the company's core remote solutions. These offerings can be found under Special Item Numbers (SINs) 132-33 Perpetual Software License and 132-34 Maintenance of Software as a Service.

For more information regarding NTRglobal North America's GSA Schedule Contract, please contact Julie Weiner at 214-615-7541 or jweiner@ntrglobal.com.

About NTRglobal
More than 17,000 organizations of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport™ for their PCs, servers and Windows Mobile devices and remote administration with NTRadmin™ to manage and automate their IT tasks. All NTRglobal applications are hosted from multiple data centers around the world. NTRglobal operates these secure, global data centers with fail-over capabilities to ensure robust performance and reliability.

For more information about NTRglobal, visit www.ntrglobal.com.

SOURCE NTRglobal